Configuring custom page run rules for your chatbot
One way to ensure that your chatbot appears to the right audience at the right time is to configure custom page run rules. This rules dictate where your chatbot can appear. If your chatbot can run on any URL, keep “This bot can run anywhere” selected in the chatbot configuration wizard.
Include vs. exclude rules
You have two rule configuration options: include and exclude.
- Include rules tell the chatbot what pages it can run on.
- Exclude rules tell the chatbot what pages it can’t.
Exact Match
Tells the chatbot to run on the exact URL. Use this structure if there is a single location that the chatbot can or can’t run on.
https://support.perdixportal.com/branch1/dashboard
Matches:
https://support.perdixportal.com/branch1/dashboard
The chatbot will only run on this URL.
Doesn’t Match:
https://support.perdixportal.com/branch1/dashboard/resources
https://support.perdixportal.com/branch2/dashboard
Custom URLs
You can use the following structures to create custom URLs for the chatbot.
Wildcards (*)
The * symbol is used to match any number of characters within the URL. You can use multiple wildcards.
https://*.perdixportal.com/*/dashboard
- Matches:
- https://support.perdixportal.com/branch1/dashboard
- https://support.perdixportal.com/branch2/dashboard
- https://sales.perdixportal.com/branch1/dashboard
- Doesn’t Match:
- https://support.perdixportal.com/branch1/dashboard/resources
Ignore After (**)
Tells the chatbot to ignore every part of the URL after a double wildcard.
https://support.perdixportal.com/branch1/**
- Matches:
- https://support.perdixportal.com/branch1/dashboard
- https://support.perdixportal.com/branch1/dashboard/resources
- Doesn’t Match:
- https://support.perdixportal.com/branch2/dashboard
The branch path (“branch2”) differs from the example URL.
- https://support.perdixportal.com/branch2/dashboard
